Support Packages Price List

Support Packages Price List

247 Supported offers a simple, Pay-As-You-Go model when it comes to pricing. You purchase as many hours as you need, when you need them. Our packages cover you and your clients 24 hours a Day, 7 days a Week – ensuring that we’re there when you and your clients need us most. Our support team provides best-of-breed technical expertise, providing you with the peace of mind you need to boldly deploy VoIP solutions to your client base.

Support Packages Expiry Information

All Support packages have an expiry of one year, but you can easily extend the expiry of your old packages by adding additional hours to your account. Whenever you purchase an additional package, the expiry of the new package will be one year, and the hours carried over from the previously purchased package will have their expiry date updated to coincide with the expiry of the new package.

247 Support Packages Price List

 $ USD
247 Supported 5-hr350
247 Supported 10-hr655
247 Supported 20-hr1235

Note that services must be purchased in different currencies based on your location:

  • USD – United States, Canada, and the rest of the American Continent
  • EUR – Rest of World

Allocation of Support Effort to Packages

Regular Support

Regular Support Effort is allocated based on the time of day the work is performed, as detailed in this table:

Time of DayAllocation Ratio
CET 0900 to 17001 hour allocated for each 1 hour spent
CET 1700 to 23001.5 hours allocated for each 1 hour spent
CET 2300 to 09002 hours allocated for each 1 hour spent
Saturdays2 hours allocated for each 1 hour spent
Sundays2 hours allocated for each 1 hour spent

Allocation of Support Effort to Packages

Special Projects / Consultation

Support Effort for Special Projects or Consultation (or other higher-level tasks) is allocated based on the time of day the work is performed, but at at a higher rate than regular support. Allocation is detailed in this table:

Time of DayAllocation Ratio
CET 0900 to 17001.5 hour allocated for each 1 hour spent
CET 1700 to 23002.5 hours allocated for each 1 hour spent
CET 2300 to 09003 hours allocated for each 1 hour spent
Saturdays3 hours allocated for each 1 hour spent
Sundays3 hours allocated for each 1 hour spent

There are a few days during the year where we can provide only emergency support. Click here for more details.