3CX Cloud Hosting Feature set

 

3CX CLOUD HOSTING TECHNICAL DETAILS
 
All servers run on physical blades running Windows Server 2012 R2 64Bit operating system
All servers are behind redundant firewalls setup for active/active failover
DDOS Protection is bundled into our blended multi-carrier fiber connection
Servers are Imaged daily and server images provide a warm space available for failover
Automatic provisioning via 3rd Party Cloud SBC – Handles all NAT Traversal and RTP routing (not available as part of regular 3CX offering)
All equipment runs on a 10GB back end network with a 1GB uplink to public internet
Servers located in enterprise class data center facility with redundant power, carriers, etc.
 

 

GENERAL PHONE SYSTEM FEATURES
 
Call LoggingCall Reporting
Blind Call TransferAttended Call Transfer
Call Forward on BusyCall Forward on No Answer
Call Routing (DID)Call Routing (Caller ID)
Caller IDConference Calling
Conference RoomsAuto Attendant / Digital Receptionist
Record Prompts from PhoneVoicemail
Music On HoldCentral Phonebook
Call By NameDifferent Prompts for Holidays
Call ParkingCall Pickup
Call QueueingCall Recording
MWI - Message Waiting IndicatorBLF Status Updates
IntercomPaging
Ring Extension and Mobile SimultaneouslyMissed Call Email Notification
Music On Hold Playlist or Line-InDial Codes
 

 

MANAGEMENT AND SCALABILITY
 
Web-based Management ConsoleConfiguration Wizards
Real-Time Web-Based System StatusIntegrated Web Server
Backup and RestoreMicrosoft Windows Server Certified
Integrated Enterprise Database (PostgreSQL)VMware & Hyper-V Support
Disable Extensions TemporarilyManagement of Group Priviliges
Firewall/NAT Friendly Configuration of External Extensions via Tunnel
 

 

UNIFIED COMMUNICATIONS
 
Public SIP ID for ExtensionsReceive Voicemail via Email
Link Branch Offices with 3CX BridgeStandards-based Presence
Integrated Fax ReceiverReceive Fax via Email as PDF
Advanced Forwarding Rules Based on Caller ID, Time & Type of Call
 

 

SUPERIOR MOBILITY WITH 3CXPHONE FOR WINDOWS, MAC, ANDROID AND IPHONE
 
CTI Support (Windows only)Seamlessly Create Conference Calls
View Remote User PresenceUsers can Configure Own Extensions
Make and Receive CallsTransfer Calls
View Incoming CallsView Caller ID
View Personal Call HistoryDivert Calls to Voicemail
Queue Monitoring (Windows/Mac)View Other Extensions Status
Plug & Play ProvisioningManage Forwarding Rules
Manage Softphones via Management ConsoleAuto Provisioning
Remote Configuration
Includes Single-Port Tunnel to Avoid NAT Problems
Run as Presence Monitor in Combination with Desk phone (Windows only)
 

 

IP PHONE MANAGEMENT
 
Automatic Phone ProvisioningManage IP Phones from Console
Plug & Play IP Phone DeploymentAuto-provision all Popular IP Phones
Restart Multiple Phones SimultaneouslySee Phone Firmware Version
Update Firmware on Multiple Phones Simultaneously
 

 

CALL CENTRE FEATURES
 
Advanced Real-Time Queue StatisticsMonitor Queue Status
Review Number of Callers in QueueLog Agents In and Out of Queues
Advanced Agent StatisticsTime Agent Logged In/Out of Queue
Review Answered/Unanswered CallsAverage / Longest Wait Time Reports
WallboardQueue Callback
Email Callback Notifications to SupervisorRound Robin Queue
Longest Waiting QueueLeast Talk Time Queue
Fewest Answered QueueHunt By Threes (Random) Queue
Hunt By Threes (Prioritized) QueueSLA Alerts
Listen-In / Whisper / Barge-InRing / Hunt Groups
 

 

3RD PARTY APPLICATION INTEGRATION
 
Microsoft OutlookSalesforce
SugarCRMMicrosoft Dynamics
HTTP API - Integrate with any Web CRMMicrosoft Exchange 2007/2010/2013 UM
Microsoft Exchange Contact PhonebookMicrosoft Exchange Auto Attendant
TAPI Driver for Integration with Microsoft Outlook and TAP Applications
 

 

SIP STANDARDS SUPPORT
 
Full Support for RFC3261SIP Forking
Establish Standards-based SIP Trunks with other SIP Servers
 

 

DEVICES AND PROVIDERS
 
Supports SIP Hardware PhonesSupports SIP Software Phones
Supports VoIP Gateways and CardsSupporta Popular SIP/VoIP Providers
SIP Trunking SupportFree Communication Links to Other 3CX Systems
Free Communication Links to Other SIP Servers
 

 

CODECS (VOICE COMPRESSION)
 
G.711u & G.711aG.722
GSMSpeex
iLBCG.729 (50% of System Capacity)